Shipping & Returns

Shipping

Shipping within Sweden is free on orders over 900 SEK, and within the rest of Europe it is free on orders over 120 €.

Below these amounts, there is a shipping cost of 49 SEK in Sweden and 7 € within the rest of Europe.

Usually we ship items that are in stock within 1-3 working days.

 

Returns

Returns can be made within 14 days after receiving your order.

To request a return label, please email info@masimalo.com and state your order number and which product you wish to return. A shipping/handling fee will be deducted from your refund (49 SEK for returns within Sweden and 7 € for the rest of Europe).

The product must not be used, should be clean, free of dog hair and in its original packaging with intact labels and/or protective stickers.

A refund will be issued usually within 1-5 working days.

Please note that dog grooming products can not be returned due to hygiene reasons.