SHIPPING

We offer free shipping within Sweden on orders over 900 SEK, and free shipping within the rest of Europe on orders over 120 €.

For orders below these thresholds, shipping costs are 49 SEK within Sweden and 7 € within Europe.

In-stock items are usually dispatched within 1–3 working days. You’ll receive a shipping confirmation once your order is on its way.

RETURNS

Returns can be made within 14 days of receiving your order.

To request a return, please email info@masimalo.com with your order number and the item(s) you wish to return. A return shipping and handling fee will be deducted from your refund (49 SEK within Sweden and 7 € within Europe).

Returned items must be unused, clean, free of dog hair, and sent back in their original packaging with all labels and protective elements intact. Refunds are usually processed within 1–5 working days after the return has been received.

Returns outside Europe
For returns outside the European Union, the customer is responsible for arranging and covering return shipping. Returns are made at the customer’s own risk, including loss or damage during transit.

Please note that dog grooming products cannot be returned for hygiene reasons.

SIZE GUIDE

Accurate measurements ensure comfort, freedom of movement, and the correct fit. Use a flexible measuring tape and measure your dog while standing naturally.

If you already have a good fitting collar, measure it from the buckle to the adjustment hole, and refer to the flat collar size chart for the size

(1) Neck
Measure around the base of the neck, where a collar would normally rest - not too high or too tight. You should be able to fit two fingers comfortably between the tape and your dog’s neck.

(2) Chest / Torso
Measure around the widest part of the chest, just behind the front legs. This is the most important measurement for harness fit and should be taken carefully.

Compare your measurements with our size guide to find the best fit. If your dog is between sizes, we recommend choosing the larger size for comfort.

COLOUR BLOCK COLLAR

ARCH WIDE COLLAR

ARCH HARNESS 

3D-KNIT MARTINGALE COLLAR

The higher number should be big enough so that it fits over your dog's head. The lower number should be tight enough so that it does not slip over your dog's head.